Frequently Asked Questions

How long does it take to receive my order?
 
You can choose the shipping method during the checkout process. We have two shipping methods:

 1. Fast Express Shipping: delivery time is 1 week (only $ 15).
 2. First Class Mail: delivery time is 2 weeks (free shipping).

All orders are fully insured against loss at no additional charge. 100% Satisfaction Guarantee!
Most orders are shipped within one business day, once payment has been received.
Wholesale orders are processed within 2 days.

 Do you require a minimum order amount?
There are no minimum order requirements.

How secure is online ordering?
Using your credit card to shop is extremely safe. 2Checkout.com employs the latest encryption technologies.
2Checkout.com, Inc. is an authorized retailer of HandmadeJewellery.org

Do you accept returns?
Customer satisfaction is our highest priority! We are very confident that our quality jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 7 days of receiving your goods for a refund or exchange. Shipping cost is not refundable.

Can I pay in different currencies?
 
- Credit/Debit Card: You can pay online with your credit/debit card (Visa, Mastercard, American Express, Discover, JCB and Diners Club) using any of the following currencies:

• US Dollars
• Australian Dollars
• Canadian Dollars
• Danish Kroner
• Euro
• GBP-Sterlings
• Hong Kong Dollars
• Japanese Yen
• New Zealand Dollars
• Norwegian Kroner
• Swedish Kroner
• Swiss Francs
  
  2CO will automatically convert our prices to any of those currencies that you choose, just click on the flag of your country located in the bar at the top of the page during the checkout process.

- Paypal:
Use your current PayPal account to make payments in: United States Dollars, Great British Pounds Sterling, Australian Dollars, Canadian Dollars, Euros and Yens.